Feedback and complaints

We are passionate about quality and aim to deliver the best possible service at all times.

We strive to exceed your expectations and have processes in place to ensure that we are continuously improving. If you feel that we have provided a service that has not reached your expectations then we would love to hear from you.

How we deal with feedback and complaints

We aim to ensure that:

  • Giving feedback or making a complaint is as easy as possible
  • We treat your feedback/complaint seriously
  • We deal with any complaints promptly and in confidence
  • We learn from feedback and complaints and use them to review and improve our service

If you would like to provide feedback which may help us improve our service please contact our team by email on

If you have a complaint, please indicate clearly that you wish to make a complaint and identify the exact nature and details of the issue you wish to raise. Include as much information as possible, such as reference numbers, dates etc.

We will acknowledge receipt of your complaint within 2 working days.

Your complaint will be fully investigated with a response issued as soon as the investigation has been completed.

Further details and our Feedback Policy can be found here.

If you wish to make a complaint about the way Medica has processed your personal data, you can do so by following the guidance in our privacy notice found here.